Frequently asked questions about The Vendors App

The Vendors App is a business management platform built for product-based businesses. It brings your business website, products, inventory, orders, customers, payments, delivery, point of sale and business reporting into one system. Instead of managing your website, stock, orders and sales separately, you can manage the core parts of your business from one place.

The Vendors App is designed for product-based businesses, including retailers, fashion brands, boutiques, beauty and cosmetics businesses, food businesses, electronics businesses, home and lifestyle brands and other businesses that sell physical products. It is suitable for businesses selling online, in person or through both channels.

No. The Vendors App is not a marketplace where businesses compete for customers on a central shopping platform. Your business gets its own website where customers can browse your products, see prices and availability, place orders and complete checkout. You control your products, branding, customer experience and business operations.

The Vendors App helps businesses move away from managing sales through scattered Instagram messages, WhatsApp conversations, spreadsheets and disconnected tools. Your products, prices, stock, orders, customers, payments and sales activity can be managed from one system, while your website gives customers a proper place to browse and buy.

Manual processes become difficult as your business grows. You may have products in different places, customers asking for prices repeatedly, orders inside chats, stock tracked in spreadsheets and payments checked separately. The Vendors App brings these processes together so you can spend less time keeping records and more time running the business.

The Vendors App does not replace WhatsApp as a communication channel. Instead, it gives your business a proper website and ordering system so customers do not have to depend on a DM to discover products, ask for prices or place every order. You can still use WhatsApp while directing customers to your website for browsing and checkout.

Yes. Your Vendors App website gives customers a place to browse your products, view prices and available options, add products to their cart and proceed through checkout without needing to send you a message first.

Yes. The Vendors App supports website sales and in-person sales through POS. This allows a business to serve customers who order online and customers who walk into the business while keeping sales and inventory within the same system.

The Vendors App covers the core operational areas of a product business, including your website, products, inventory, orders, customers, payments, delivery, POS and business reporting. The goal is to keep the important parts of your daily sales operation connected instead of requiring separate systems for every process.

Yes. The platform is designed for small and growing businesses as well as businesses operating at a larger scale. You can start with the tools you need and use the platform as your catalogue, customer base, inventory and sales operation grows.

Yes. A physical shop can use The Vendors App to manage products and inventory, record walk-in sales through POS, accept website orders and keep sales information in one system.

Yes. You can use The Vendors App primarily for your website, online catalogue, inventory, orders, payments and delivery. POS is available for businesses that also need to record in-person sales.

Yes. The Vendors App supports multiple business locations. You can maintain inventory across locations and manage stock for each branch or operating location while keeping the business under one system.

Yes. The Vendors App has a mobile app that allows merchants to manage important parts of their business from their phone. The platform also provides web-based business management, so you can work from the device that is most convenient for you.

Yes. Businesses can create staff accounts and control access using roles and permissions. This allows team members to perform the tasks they need without giving everyone full access to the entire business.

Yes. These functions are part of the same Vendors App business system. Your website serves online customers, POS handles supported in-person sales and inventory provides the shared product and stock foundation.

Yes. The Vendors App is particularly useful for businesses moving from social-media and DM-based selling to a structured online storefront. You can publish your products and prices on your own website, accept online orders and payments, manage inventory and organise fulfilment from one system.

No. The platform is designed for business owners and staff rather than developers. You can manage products, orders, inventory, payments and your storefront through the available business interfaces without needing to write code.

Yes. A business can use its website for online sales and POS for in-person sales while maintaining connected products, inventory, orders and reporting. This makes the platform suitable for businesses that sell through more than one channel.

A basic website builder primarily gives you pages and design tools. The Vendors App combines the website with the operational systems required to run a product business, including products, inventory, orders, payments, delivery, POS, customers and business reporting.

A POS-only system focuses primarily on in-person transactions. The Vendors App combines POS with a full online storefront, inventory, online orders, online payments, delivery and other business management tools, allowing a business to operate online and offline from the same system.

Yes. The Vendors App provides the core e-commerce workflow for businesses, including a storefront, product catalogue, cart, checkout, online payments, orders, inventory and delivery management.

The platform is built withn businesses as a primary market and supports the business workflows commonly needed byn businesses. Some payment and currency capabilities can also support customers and businesses operating beyond where the relevant providers and configurations are available.

Yes. The Vendors App provides a storefront builder that allows you to create and customise your business website without writing code. You can set up your storefront, add products and publish it for customers to visit.

Your website acts as your business's online storefront. Customers can visit it, browse your products, see prices and available options, add products to their cart and place orders through checkout. Orders are then available inside your Vendors App business dashboard.

Yes. The storefront supports customisation through available themes and website settings so your business can present its products using its own branding and visual identity.

Yes. Your storefront can be configured with your business branding, including your logo and other available brand settings.

Yes. You can connect a custom domain to your Vendors App storefront so customers can access your business website through your own web address instead of relying only on a platform-generated address.

The annual subscription offer includes a free .com.ng domain for the first year. The domain is intended to give your business a professional web address that customers can use to find your website.

Yes. The Vendors App supports connecting a custom domain to your storefront. If you already own a domain, you can use it for your business website instead of registering a new one.

Yes. The storefront is designed for customers to browse and shop from mobile devices as well as desktop browsers. This is important because many customers will discover and shop from your website using their phones.

Yes. Products added to your catalogue can be displayed on your storefront with the information you provide, including product names, prices, images, available options and stock availability where applicable.

Yes. Products can display their configured selling prices on your storefront, allowing customers to see what products cost before they add them to their cart or proceed to checkout.

Yes. Your storefront can reflect product availability based on the inventory information maintained in your business account. This helps customers know whether products are available to order.

The storefront is built around product discovery, allowing customers to browse your catalogue and find the products you have made available for sale.

Yes. Customers can browse your catalogue, add multiple products to their cart and complete them as one checkout order.

Customers can proceed through your storefront checkout using the information required for the order, including their contact and delivery information where applicable. The checkout experience is designed around completing the purchase rather than requiring customers to manage your business account.

Yes. Products can have variants, allowing you to manage different options such as size, colour or other product-specific combinations while keeping them associated with the main product.

Yes. Product information is managed from your business catalogue, so you can update details such as pricing, availability and other supported product information without rebuilding the entire website.

Yes. The storefront can be placed into a closed-store state when the business needs to stop accepting online orders temporarily. This is useful when you are unavailable, out of stock or need to pause online sales.

Yes. The storefront supports important SEO settings such as the page title, description and favicon. These settings help search engines and customers understand and identify your website.

The Vendors App supports connected tools for website tracking and marketing, including Google Analytics and supported Meta and TikTok tracking integrations. These integrations allow businesses to connect their storefront with external marketing and analytics tools.

Yes. Supported website settings include business policy information such as terms that can be made available to customers through the storefront.

No. The Vendors App provides a storefront builder so a business can create and manage its website without building the website from scratch. Setup support is also included with the annual offer.

Yes. Your storefront and catalogue are managed through The Vendors App, allowing you to make supported changes to products, pricing, branding and website settings without needing a developer for every update.

Your product catalogue and inventory are managed from the same business account. You can create products, set prices, manage available quantities, configure variants and organise products into categories. Inventory information can then be used across your website and sales operations.

Yes. Products have inventory quantities that can be managed from your catalogue. This allows you to keep track of available stock and reduce the risk of accepting orders for products you no longer have.

Yes. Product variants can be managed as part of your catalogue, allowing you to distinguish different options such as sizes, colours or other variations of the same product.

Yes. Products can be organised into categories so your catalogue remains easier to manage and customers can navigate your storefront more easily.

Yes. Inventory quantities can be updated from the business dashboard. This is useful when you receive new stock, correct an inventory count or make another legitimate stock adjustment.

Sales and inventory are connected so that your available stock can stay aligned with transactions. This is particularly important when the same products are sold through your website and POS.

Yes. The Vendors App supports multiple business locations, allowing you to maintain inventory for different branches, stores or warehouses instead of treating all stock as one undifferentiated quantity.

The multiple-location system allows businesses to maintain stock by location and support shopping based on available locations. This can help businesses serve customers from a more suitable or closer operating location.

Yes. Inventory can be managed by business location, giving you visibility into the stock associated with each location instead of relying only on one combined stock figure.

The multiple-location inventory system is designed to manage stock across business locations. Availability of specific stock transfer workflows depends on the inventory tools currently enabled for your account.

The Vendors App is designed for growing product catalogues and provides centralised product and inventory management. The practical limit depends on your subscription plan and the size of your catalogue.

Bulk catalogue tools may be available depending on the current product management workflow and subscription configuration. If you need to import a large catalogue, Vera can help identify the supported setup for your account.

Supported business data can be exported where an export option is provided in the relevant management area. Export availability depends on the specific data type and current account functionality.

Your inventory quantity can be updated to reflect that the product is unavailable. The storefront can then use the stock information to prevent customers from treating unavailable inventory as normally available for purchase.

Online and in-person sales can use the same product and inventory records. This means sales from your website and POS can contribute to the same inventory view, helping you avoid maintaining two completely separate stock records.

Connected inventory and sales workflows are designed to keep available stock aligned with transactions. Accurate inventory management is important for reducing the risk of accepting sales for products that are no longer available.

Orders are managed from a central order area where you can review the products purchased, customer information, payment information and order status. This gives you one place to follow an order from purchase through fulfilment and delivery.

Website orders appear inside your Vendors App business dashboard. You do not need to manually copy every website order from your website into a separate spreadsheet or order book.

Yes. Orders contain customer information submitted during checkout, allowing you to identify who placed the order and use that information during fulfilment and customer service.

Yes. Each order contains its purchased products and relevant order details so you can see exactly what needs to be prepared for the customer.

Yes. Payment information is associated with the order so you can identify the payment status while processing the order.

Yes. Orders move through supported order and fulfilment statuses, allowing you to know which orders are pending, being processed, fulfilled or otherwise awaiting action.

Yes. Website and in-person sales can be managed within the same business system. This keeps your sales operation connected instead of creating a separate record for online orders and another for POS transactions.

Order management includes supported order status and fulfilment controls. Whether an order can be cancelled at a particular stage depends on its current status and the business workflow available for that order.

Yes. Customer and order information remains associated with the business account, giving you historical visibility into purchases and customer activity.

The Vendors App supports invoice functionality for businesses that need to provide customers with transaction documentation. Invoice availability and specific invoice workflows depend on the functionality enabled for the account.

The Vendors App can manage orders created through supported sales workflows, but a WhatsApp conversation does not automatically become a website order simply because a customer messages you. For a proper online checkout experience, customers can be directed to your Vendors App website.

Yes. Orders remain available in your business account so you can review previous transactions, customers, products purchased and other supported order information.

The order is recorded in your Vendors App account with the products and customer information submitted during checkout. Payment information is associated with the order, and you can then process fulfilment and delivery using the available order and delivery workflows.

The customer selects the product on your website, adds it to the cart and completes checkout. The order is then recorded in your Vendors App account, payment status is tracked where online payment is used, and inventory and fulfilment can be managed from the business dashboard.

Businesses can connect supported payment providers to their Vendors App account and accept online payments through checkout. Available providers and payment methods depend on the payment configuration for the business.

The Vendors App supports payment integrations including Paystack and Flutterwave, with payment availability depending on the provider configuration and channels enabled for the business.

Yes. Businesses can configure supported payment providers for their own account so customer payments are processed through the business's configured payment channel rather than through a shared Vendors App payment account.

For connected payment provider transactions, the payment is processed through the payment provider configured for the business. The Vendors App provides the commerce and order system around that transaction.

Payment information is associated with the relevant order so the business can see whether an order has been paid and continue fulfilment based on the transaction status.

The subscription system supports configurable pricing by currency, allowing supported subscription prices to be configured for currencies such as NGN and USD. Customer payment currency availability for your storefront depends on the payment provider and channels configured for the business.

Where multiple currencies are configured and supported for the relevant payment flow, customers can use the available currency options. The exact currencies shown depend on what has been configured and supported.

A failed payment does not represent a completed successful transaction. The order and payment status provide the information needed to determine whether the customer needs to retry payment or whether the business should take another action.

The payment provider processes the transaction and the payment status is reflected against the relevant order when the transaction is successfully verified. This allows the business to continue with fulfilment.

The Vendors App integrates with payment providers rather than acting as the card network or bank itself. Payment processing is handled by the configured provider, while The Vendors App manages the commerce flow, order and payment information.

Supported payment configurations can be managed through the business payment settings. The payment channels available to customers depend on the provider and channels enabled for your business.

Payment fee handling depends on the payment channel configuration for the business. Supported configurations can determine whether the business or customer bears applicable payment fees.

POS, or point of sale, allows you to record and manage in-person sales from your business. It is designed for situations such as customers walking into your shop, showroom or other physical sales location.

Yes. POS is designed to help businesses record purchases made by customers in person, making it suitable for shops, stores, showrooms and other physical selling environments.

Yes. POS works with the business product catalogue, allowing products used for in-person sales to remain connected to the same inventory and business records used for online sales.

Yes. In-person sales are connected to inventory so that products sold through POS can be reflected in the business's available stock.

Yes. The Vendors App is designed to keep online website sales and in-person POS sales within the same business system. This helps maintain one view of sales and inventory instead of maintaining separate records for each channel.

Yes. Businesses with multiple locations can manage their operations by location, including inventory associated with different branches or stores.

Yes. POS transactions contribute to your business sales records and reporting, allowing you to monitor sales activity from your physical selling channel.

Yes. Staff access can be controlled through roles and permissions, allowing authorised team members to work with the business's sales tools without necessarily having unrestricted access to the entire account.

The POS is part of the wider Vendors App business system, so businesses can use the platform for in-person sales as well as online sales. However, the website is one of the core parts of the platform and is useful when you want customers to browse and purchase online.

Yes. Delivery is part of the order workflow. Customer delivery information can be captured during checkout and businesses can manage supported delivery processes from the platform.

The Vendors App is not itself a delivery company. It is designed to connect the order and delivery workflow with supported delivery partners so businesses can arrange fulfilment without managing the entire process manually.

Yes. Supported delivery partners can be connected to the delivery workflow, allowing businesses to arrange delivery for customer orders through the available providers.

Yes. Delivery information can be captured as part of checkout so the business has the information required to fulfil the order.

Yes. Delivery information is associated with the order so the business can use it when preparing and fulfilling the customer's purchase.

Supported delivery workflows provide delivery events and status information so businesses can follow the progress of fulfilment from dispatch through completion where the delivery provider supports those updates.

Delivery options can be presented during checkout based on the business's configured delivery settings and available delivery services.

Yes. Multiple locations allow businesses to manage inventory by location, which supports fulfilling orders from suitable locations based on the stock available there and the business's operating workflow.

Yes. Businesses can manage delivery using their own fulfilment process where supported by the configured workflow. The Vendors App does not require every business to use one specific delivery company.

The Vendors App has subscription plans starting from ₦5,000 per month or ₦57,000 per year. The annual plan includes a free .com.ng domain for the first year and setup support. Higher plans are available when a business needs more capacity or functionality.

The entry subscription is ₦5,000 per month or ₦57,000 per year. The annual option is positioned as a lower effective cost for businesses that are ready to commit for the year and includes a free .com.ng domain for the first year.

Yes. The Vendors App offers a ₦5,000 monthly subscription option for businesses that prefer to pay monthly.

Yes. The Vendors App offers an annual plan starting at ₦57,000 per year. The annual offer includes a free .com.ng domain for the first year and setup support.

The ₦57,000 annual plan provides the business with a Vendors App website and the associated business management tools available on that plan. It also includes setup support and a free .com.ng domain for the first year.

Yes. The annual offer includes a free .com.ng domain for the first year. This gives your business a professional web address without requiring you to purchase the first-year domain separately.

Yes. Setup support is included with the annual offer. The purpose is to help you get your business website configured and ready rather than leaving you to figure out the entire setup process yourself.

Yes. Businesses can move to a higher subscription plan when their needs grow. Upgrading allows the business to access the capacity and functionality provided by the selected plan.

Yes, where USD pricing is configured and available for the relevant subscription flow. The subscription system supports separate prices by currency so the same plan can have a configured NGN price and USD price.

Where both currencies are enabled for a subscription plan, customers can choose the available currency before proceeding with payment. The currencies available to you depend on the current subscription configuration.

No. Each supported currency can have its own configured price. This means the business can maintain a specific NGN price and a specific USD price rather than relying on an automatic currency conversion at checkout.

Subscription prices are configurable by the business platform, so the published price can change when the pricing configuration is updated. The price shown during the subscription process is the price currently configured for that plan and currency.

Subscription cancellation and renewal behaviour depend on the subscription status and payment configuration on your account. If you want to stop a renewal or understand the status of your current subscription, Vera can help you identify the relevant account information.

When a subscription reaches its end date without a valid continuation, access to subscription-dependent functionality can be restricted according to the account's subscription state. Your business data is associated with your account and is not the same thing as the subscription itself.

The Vendors App has used a 14-day trial period for new businesses. Trial availability and what can be accessed during the trial depend on the current account and subscription configuration. The trial is intended to let a business set up and preview its store before choosing a paid plan.

No credit card is required simply to create a business account or begin setting up your store. Payment is required when you choose to activate a paid subscription.

Yes. You can start with the monthly subscription and move to an annual plan when you decide that annual billing is more suitable for your business.

Yes. Important business actions can be recorded through activity and audit information. This helps business owners understand what happened in the account and provides better visibility when multiple people manage the business.

Yes. Customer information is associated with sales and orders, allowing businesses to maintain visibility into who buys from them and the transactions associated with those customers.

Yes. Customer purchase history can be associated with the customer's record, allowing you to understand previous orders and buying activity.

Yes. Businesses can create staff access and assign roles and permissions so each team member receives the level of access appropriate to their responsibilities.

Yes. Role-based permissions allow businesses to control access to supported areas and actions. This is useful when different staff members should have different responsibilities.

Important business actions can be recorded through the platform's activity and audit information. This provides greater accountability when multiple people have access to the business account.

Yes. The dashboard provides business reporting and analytics around sales, orders, revenue and customer activity. Reporting helps you understand what is happening in your business rather than relying only on individual transactions.

Yes. Revenue is included in the business reporting available through the dashboard, allowing you to monitor sales performance over time.

Yes. Sales reporting provides trend information that can help you understand how your business is performing across different periods and sales activity.

Yes. Where multiple business locations are configured, reporting can provide visibility into sales and business activity by location.

Yes. Businesses can create supported discounts and promotional offers to reduce the price of products for customers.

Yes. The Vendors App supports coupons with configurable discount values and usage controls. Depending on the available settings, you can create percentage-based or fixed-value discounts and control how the coupon can be used.

Yes. Supported coupon settings include usage controls, allowing businesses to limit how promotional discounts are used.

Yes. Discounts and coupons can be used to create promotional campaigns around your products. You can use these tools for offers such as percentage discounts, fixed discounts and limited promotional campaigns.

Yes. Google Analytics can be connected through the supported Connected Apps functionality so businesses can measure website activity and understand how customers interact with their storefront.

Yes. The Vendors App supports Meta tracking through its Connected Apps functionality, allowing businesses to connect their storefront with supported Meta marketing and tracking tools.

Yes. The Vendors App supports TikTok tracking through Connected Apps, allowing businesses to connect supported TikTok marketing and tracking functionality to their storefront.

Yes. Your own business website gives customers a dedicated place to discover your products, view prices and purchase. You can also connect supported analytics and marketing tools and configure SEO information to improve how your website is presented online.

Your Vendors App website can be indexed by search engines when properly configured, and the platform provides SEO settings such as a title and description. Search visibility itself depends on factors outside the platform, including your content, domain, search engine indexing and overall SEO.

Yes. Your Vendors App storefront is designed to serve as a proper business website where customers can learn about your business, browse products and purchase from you online.

Yes. Your storefront has a shareable web address that you can place in your Instagram bio, WhatsApp profile, social posts, advertisements and other customer touchpoints. This gives customers a direct route from your social channels to your products and checkout.

Yes. Your website can display your products and prices so customers can find the information themselves. Instead of answering the same questions repeatedly in DMs, you can direct customers to your website where they can browse the catalogue and place an order.

Yes. Your website can remain available to customers while you are offline, allowing customers to browse products and place orders through checkout. You can then review and fulfil those orders from the Vendors App.

Yes. Because the platform is available through the web and mobile app, you can manage supported business operations without being physically tied to your shop or office.

Yes. Sales and order reporting gives you visibility into business performance and sales activity, helping you identify products and periods that are contributing to your sales.

Yes. Multiple business locations can be managed within the same business account. This is useful for businesses operating multiple shops, branches, warehouses or other stock locations.

Yes. Multiple locations allow you to maintain location-specific stock while keeping the business's products within a unified catalogue and management system.

Yes. Multiple locations can be used to represent different operating locations such as shops and warehouses, allowing stock to be organised by location while the business continues to operate from one account.

Yes. You can provide authorised staff with access and assign roles and permissions. This allows your team to participate in daily operations while keeping appropriate control over sensitive business functions.

Yes. Products, inventory, orders, customers, payments, delivery information and business activity are organised within the same business account. This gives you a central source of information instead of maintaining separate records for each part of the operation.

Yes. Creating a website does not mean you have to stop using Instagram. Instagram can continue to be a discovery and marketing channel, while your Vendors App website becomes the place customers can browse your full catalogue and complete purchases.

Yes. WhatsApp can remain an important communication channel for your business. The difference is that customers can now be directed to your website when they need to browse products, see prices or complete an order instead of relying entirely on a conversation.

The Vendors App gives your business the website and tools needed to sell professionally online, but you are still responsible for attracting customers through your existing audience, social media, advertising, referrals, search and other marketing channels. The platform helps turn that customer interest into a structured shopping experience.

You can contact The Vendors App support team for assistance. Vera can also help explain how supported features work and guide you toward the relevant area of the platform.

The Vendors App knowledge base and support resources provide guidance for supported features. You can also ask Vera a specific question about products, inventory, orders, payments, delivery, POS, subscriptions or your website and she can explain the relevant workflow.