Platform Policies

General Platform Policy

The Vendors App

Operated by APPLIED SYSTEMS SOLUTIONS LTD (RC 9250354)

Effective Date: February 14, 2026

This General Policy governs the use of The Vendors App platform and outlines how we handle user data, platform conduct, refunds, cookies, and regulatory compliance.

By using the Platform, you agree to this Policy.

1. Acceptable Use Policy

The Vendors App is a business enablement platform. To protect our infrastructure, users, and brand integrity, you agree to use the platform lawfully and responsibly.

1.1 Prohibited Activities

You may not use the Platform to:

Sell illegal goods or services
Distribute counterfeit products
Facilitate fraud, money laundering, or financial crime
Host adult or prohibited content where unlawful
Infringe intellectual property rights
Mislead customers with false product descriptions
Circumvent subscription limits
Attempt system penetration or reverse engineering
Abuse APIs or overload infrastructure

We reserve the right to suspend or permanently terminate accounts engaged in such conduct.

1.2 Restricted Products

Vendors must not sell:

Illegal drugs
Firearms or weapons where prohibited
Unlicensed pharmaceuticals
Counterfeit goods
Stolen property
Products that violaten law or applicable international regulations

We may request documentation for regulated products.

2. Privacy Policy

We are committed to protecting personal and business data in accordance with:

Nigeria Data Protection Act
NDPR
Applicable international privacy regulations where relevant

2.1 Information We Collect

We may collect:

Account registration information
Business details
Payment records
Transaction history
Device and usage data
Customer data entered by vendors
Technical logs and analytics data

2.2 How We Use Data

We use data to:

Provide and maintain services
Process subscriptions
Improve system performance
Prevent fraud
Ensure compliance
Provide customer support
Communicate service updates

We do not sell user data.

2.3 Vendor Responsibility

Vendors act as independent data controllers for their customer data. Vendors must:

Provide their own privacy disclosures
Obtain lawful consent
Handle customer data responsibly
Comply with data protection laws

2.4 Data Security

We implement:

Encrypted connections
Access control mechanisms
Infrastructure security measures
Audit logs and monitoring

No system is fully secure. Users accept inherent risks of online systems.

3. Cookie Policy

We use cookies and similar tracking technologies to improve functionality and analytics.

3.2 Third-Party Cookies

Third-party services such as analytics providers or payment gateways may set cookies. We do not control third-party cookie behavior.

3.3 Managing Cookies

Users may manage cookies via browser settings. Disabling essential cookies may impact functionality.

4. Refund and Billing Policy

4.1 Subscription Fees

Subscription fees:

Are billed in advance
Are generally non-refundable
Cover access to platform infrastructure and software licensing

4.2 Refund Exceptions

Refunds may be issued at our sole discretion in cases of:

Duplicate charges
System errors directly caused by our infrastructure
Regulatory requirements

4.4 Customer Refunds

The Vendors App does not manage customer refunds on behalf of vendors. Vendors are solely responsible for:

Issuing refunds to their customers
Managing disputes
Handling chargebacks

5. Data Retention Policy

We retain data:

For active accounts during subscription
For a limited retention period after termination
As required by law or regulatory compliance

After the retention window:

Data may be permanently deleted
Restoration may not be possible

Users are responsible for exporting backups before cancellation.

6. Platform Availability and Service Level

We aim to provide reliable infrastructure but:

Do not guarantee 100 percent uptime
May conduct maintenance without prior notice
Are not liable for downtime caused by third-party providers

Business continuity planning remains the responsibility of each vendor.

7. Intellectual Property Policy

All platform technology, code, branding, and system architecture are owned by APPLIED SYSTEMS SOLUTIONS LTD.

Users may not:

Copy or replicate platform features
Reverse engineer the system
Use the platform to build competing services
Extract proprietary algorithms or analytics models

Vendor content remains owned by vendors, but we are granted a limited license to host and display it for service delivery.

8. Security Policy

We actively monitor for:

Suspicious transactions
Fraud patterns
Abuse of subscription tiers
API misuse

We may:

Suspend accounts under investigation
Freeze access pending verification
Request identity verification

Security decisions are final where platform integrity is at risk.

9. Compliance and Regulatory Responsibility

Vendors are fully responsible for:

Business registration compliance
Tax obligations
VAT remittance
Consumer protection law compliance
Advertising law compliance
Financial reporting obligations

The Vendors App does not act as a tax agent or regulatory intermediary.

10. Limitation of Liability

To the fullest extent permitted by law:

We disclaim liability for lost profits
We are not responsible for vendor-customer disputes
We are not liable for payment gateway actions
We are not liable for indirect or consequential damages

Maximum liability shall not exceed subscription fees paid within the last three months.

11. Dispute Handling

Platform-related disputes must first be submitted in writing to: [dispute@appliedsystemsltd.com](mailto:dispute@appliedsystemsltd.com)

We will attempt good faith resolution within 60 days.

Unresolved disputes shall be subject to the courts.

12. Policy Modifications

We reserve the right to modify this Policy at any time.

Continued use of the Platform constitutes acceptance of the revised Policy.

Contact Information

APPLIED SYSTEMS SOLUTIONS LTD • RC 9250354

+234 816 306 9370 • hello@appliedsystemsltd.com